The key concept to pull out of this thread is that technology and behavior must work in concert to achieve improved results. This is a must watch video if you want to get a better idea of our objective here at Decision 3D. When you read the articles and watch the post, think about the intersection of tools and behavior…

From the Oliver marks article:

Chambers talks about the gradual huge transition in the management of the company – the shift from Command and control management to collaboration and teamwork.

This is a behavioral change for Cisco management, that aligns with the capabilities of the networking products they use and sell. Having all of those tools available but not changing to a collaboration and teamwork culture would have propogated a disfunctional organization. Instead, Cisco is one of the strongest and most admired companies around.